This policy is section 6 of our terms of service, shown on its own page. If the two ever differ, the terms apply. It is offered by AANYA TECHNOLOGIES, a sole proprietorship of Pranshu Agarwal, trading as DocsToBooks, India. Payments are handled by Paddle, our merchant of record.
When we refund
- 14 days on a first purchase. If you are not satisfied, ask for a full refund within 14 days of your first payment for a plan or a Windows licence.
- Top-ups and catch-up packs can be refunded within 14 days of purchase if none of their statements has been used.
- Renewals and partly used periods are not refunded, except where the law requires it. Cancelling stops the next renewal.
- If we discontinue the service as a whole, we refund any prepaid, unused period.
How to ask
Write to [email protected], or reply to Paddle’s receipt. Tell us the email address you bought with; you do not need to give a reason.
What happens next
- Paddle pays the refund to the original payment method.
- A refunded plan’s statement allowance, top-up or catch-up pack is removed from your account.
- A refunded Windows licence stops working.